Shipping policy

Shipping:

All domestic (United States) orders ship for a flat rate of $5.95 per order

All international (outside of United States) orders ship for a flat rate of $25.00 per order

We ship via USPS, UPS, and FedEx depending on the destination and size of the package. Packages under 16 ounces will generally ship with USPS, and packages over 16 ounces will ship with UPS or FedEx.

Please note: due to continually changing circumstances with COVID-19 and related delays, packages may take longer than expected to arrive. We guaranteed that all orders will be shipped within 5 business days of the order being placed, but will strive to ship sooner if possible.

 

Local Pick Up:

You may pick up your orders from the Security Office at Severance on the following days:

• Monday through Friday (9:00 a.m. - 5:00 p.m.)

Placing a Local Pick Up Order:

During the checkout process, please select "Pick Up" under the delivery options. You’ll receive an e-mail notifying you when your order is ready. After receiving your notification, you may pick up your order from Severance on any day Monday through Friday between 9:00 a.m. and 5:00 p.m.

Picking Up Your Order:

When picking up your order, you may park for free in Lot S-29 Campus Parking Garage (off East Boulevard) for up to 30 minutes. Enter Severance through the sliding glass doors and proceed to the Security Office, where your order will be waiting.